Have questions?

Welcome to SIA COLORFALL CLOTHING! To help you better understand our outdoor waterproof notebooks and services, we have compiled some frequently asked questions and answers. If you have other questions, please feel free to contact us.

1. What is an outdoor waterproof notebook?
   An outdoor waterproof notebook is a notebook designed for use in various adverse weather conditions. It is waterproof, moisture-proof and durable, making it suitable for outdoor adventures, travel and outdoor activities.
2. How to place an order?
   You can place an order on our website by following the steps below:

Browse the products and select the notebook you want to purchase.
Click “Add to Cart”.
Go to the shopping cart and click “Checkout”.
Enter your shipping information and select a payment method to complete the payment.

3. How long does it take to process your order?
   After payment is confirmed, we usually process and ship your order within 2 business days. The specific shipping time may vary due to inventory availability or other factors.
4. Can I modify or cancel my order?
   If your order has not been processed, you can modify or cancel it by contacting our customer service. Once an order has been processed, you will not be able to change or cancel it.
5. How do I track my order?
   Once your order is shipped, we will provide a tracking number via email. You can use the tracking number to check the real-time status of your order on the shipping company’s website.
6. What is your return policy?
   If you are not satisfied with your purchase, you can apply for a return or exchange within the specified time after receiving the product. Please ensure that the product is in new condition and includes the original packaging when returning it. For specific return and exchange procedures, please check our return and exchange policy page or contact us.
7. Do you provide international delivery?
   Yes, we do. At checkout, you can select your country and region and view the corresponding shipping costs and delivery time.
8. How do I ensure the security of my payment information?
   We use industry-standard encryption technology to protect your payment information. During the payment process, your information will be processed through a secure channel to ensure that your personal and payment information is not disclosed.
9. What is your product warranty policy?
   All our outdoor waterproof notebooks are guaranteed for a certain period of time.
10. How do I contact us?
    You can contact us through the contact form provided on our website, email or customer service hotline. We will respond to your inquiry as soon as possible.

Thank you for your attention and support to SIA COLORFALL CLOTHING! If you have more questions, please feel free to contact us.